A . Framework . for . Monitoring . User . Involvement . and . Participation . in . ERP . Implementation . Projects

نویسنده

  • José Esteves
چکیده

In this chapter, a framework for monitoring user involvement and participation within ERP implementation projects is proposed by using the goals/questions/metrics method. The results of this work are three-fold. First, a literature review is presented on the topic of user involvement and participation as related with ERP implementation projects. Second, a framework for monitoring user involvement and IDEA GROUP PUBLISHING This paper appears in the publication, Issues and Trends in Technology and Human Interaction edited by B.C. Stahl © 2007, Idea Group Inc. 701 E. Chocolate Avenue, Suite 200, Hershey PA 17033-1240, USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.idea-group.com ITB13751

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تاریخ انتشار 2017